At Wildtree, we aim to please. It is our goal that you receive your complete order with no damages or missing products. If this happens to you, we will be happy to ship out a replacement as quickly as possible. See below for specific instructions.
What do I do if I am missing a product or it is damaged in shipment?
We apologize for the inconvenience this has caused. Please follow these simple steps and we will process your replacement.
Is there a shipping cost on Product Replacements?
No, if your item was missing or damaged, we will ship you a replacement free of charge.
How long will it take to process my replacement and how will I know it shipped?
Please allow 1-2 business days for the processing and shipping of your replacement. Actual transit times vary based on the destination. You will be sent a confirmation email when the product has shipped.
Wildtree takes pride in our products and wants you to enjoy them in your daily meal planning. If you are not satisfied, you have the option to exchange your product or request a refund within 30 days from the order date. See below for specific instructions.
How do I request an exchange?
Simply contact our Customer Service team at firstname.lastname@example.org and we will process the exchange for you. Please have the following information available when you call:
Is there a shipping fee on an exchanged product?
Yes, the cost of shipping is $9.75 which is average standard shipping fee on exchanged products.
If I am exchanging a product, do I need to send the original product back to Wildtree?
If the product is unopened, you can return the product and Wildtree will process an exchange item for you. If your product is open and you are exchanging it because you did not enjoy the product, there is no need to return it - you can keep the product or dispose of the product - Wildtree cannot accept any returned products back into our facility.
How do I request a refund?
Simply contact our Customer Service team and we will process the exchange for you. Please have the following information available when you call:
Will I receive a refund on my shipping fee or taxes?
No, shipping fees are not refunded. However, the refund will include any tax that was paid on the original product.
How will I receive my refund payment?
If you ordered your product with a credit card through a Wildtree shopping cart, we will issue a refund directly to your credit card.